Hi @Mikesr88,
Thanks for posting here in the community. I'm sorry to hear that your Nest Thermostat won't charge. Help's here!
To better understand the situation, I'd like to ask a few questions:
- What type of Nest thermostat do you have?
- When did the inconvenience start?
- What is the make and model of your heating, ventilation, and air conditioning (HVAC) equipment?
- Does the thermostat charge with a USB cable?
- Did you get an error message?
- What is the LED status light on your thermostat display?
- Do you still have access to the thermostat settings? If yes, please share with me the battery level, voltage (VOC), and internal voltage (VIN) by going to: Settings > Technical info > Power.
In the meantime, let's check a few things:
- Inspect the thermostat display: Remove the thermostat display from its base and check if any connector pins are bent.
- Ensure that the wires are connected properly: Check if the thermostat wires are secured in their terminals and all the buttons are down.
Keep me posted.
Best regards
Melany
