Thermostat 3rd gen. Unknown PIN - How can I reset

[randyrf]

I purchased a used NEST 3rd gen, and connected it, and the first thing it came up with is PIN  request.

I've requested the info from the seller, but he says he doesn't know it.  I have googled on how to reset it but the methods shown will not work.

Method 1.    Reset menu on Thermostat.

               Can't get past the PIN input screen, to access the menu.

Method 2.  Use your NEST app to reset.

               The thet rmostat has NOT yet been attached to my account, and since it is not connected to WiFi I have no way to add it to account.

Method 3.  Use Google Home app:

                      Same problem as Method 2.

So, is there any hope of being able to reset it and get into it, or do I just toss it in the trash..

Thanks much!

[jenniffert]

Hi randyrf,

Thank you for posting in the community! I understand that you recently bought a used Nest Learning Thermostat (3rd gen) and encountered a PIN request while trying to connect it. I appreciate you taking the time to search for some troubleshooting steps. No worries, I can definitely help you with this!

To better address this situation, please fill out this form with the required information. This connects you directly to our real-time support team, who will then guide you on the best steps to take.

Please keep me posted.

Best regards,

Jenniffer