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Thermostat 3rd gen

Teddy_73
Community Member

I forgot my pin & my password for the app. I need help to reset them

1 REPLY 1

CoolingWizard
Platinum Product Expert
Platinum Product Expert

If you forget the password to to your app, just go to the google app or Nest app website, and choose forgot password.  You will receive an email to reset the app password.  Once you get the password changed, you can use the app to unlock your thermostat.  Problem solved. 

AC Cooling Wizard

NestPro, Google Pro, Mechanical Engineer and HVAC service company owner.