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Thermostat Heating Wire Confusion

AP11
Community Member

‎11-02-2024 08:20 PM

I followed so many different diagrams and still cannot get our heater (electrical) to work. AC works fine. 

Y1: Blue

G: green

W1: white

Rh: red

I have a yellow which is not hooked up, didn’t need it for AC, I tried putting it in Y2 but to not avail 

Any help would be appreciated 

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luciaaa
Community Specialist
Community Specialist

‎11-08-2024 12:48 PM

Hi, @AP11,

 

Thank you so much for reaching out to the community. I’m truly sorry your heater is not turning on. I’m happy to help you!

 

Thank you so much for sharing the current wiring configuration. 

 

To determine the compatibility, please provide the following information:

 

  • What type of thermostat do you have? 
  • Would you mind sharing a picture of your previous and current wiring configuration?
  • Would you mind sharing a picture of your control board? (Normally it’s located next to the furnace.)
  • Do you have a conventional or heat pump system? 

 

This information will help me to provide you with accurate troubleshooting steps. Thanks in advance. 

 

Keep me posted.

 

Best regards,

 

Ana

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