Thermostat Schedule not appearing on my phone

[Rocco2]

Thermostat Schedule is not appearing on my phone (Nest App). It was before but not now.

[jenniffert]

Hi Rocco2,

Thanks for reaching out to the community! It seems like you’re having trouble with your Nest Thermostat schedule not appearing in the Nest app on your phone. I understand this can be an inconvenient situation, particularly when the feature was previously working as expected. I’d be happy to help!

To better investigate the situation and find a solution for you, I’d like to ask for a few more details:

• What is the specific model of your thermostat? Here’s a helpful article about how to identify your thermostat model.
• When did the issue start?
• What is the make and model of your mobile device?
• Have you tried any troubleshooting steps so far?

In the meantime, please make sure both your Nest app and your phone's operating system are up to date.

Keep me posted.

Best regards,

Jenniffer

[Rocco2]

Hi Jenniffer. 

I have a Nest Thermostat E and the problem started 2 months ago.  My phone is a Samsung 21.

[jenniffert]

Hi Rocco2,

Thanks for following up! I appreciate you providing those details. Before I can give you the best next steps, I just need a little more information:

• Is this issue with a schedule you've already created, or is it that the 'schedule' option isn't appearing in the app at all?
• Could you please share a screenshot of what you're seeing in the schedule section of the Nest app?
• What are the versions of your Nest app and your phone's operating system?

I look forward to your reply.

Best regards,

Jenniffer