Thermostat and app failure to connect

[robelstontx]

New 5th generation thermostat on a first time install.  It won't connect to the app via my phone.  I've followed advice from internet list resetting thermostat, phone, wifi, etc.

Still no success. 

Any suggestions?

[EdwardT]

Hi robelstontx,

Thanks for reaching out. I'm sorry to hear that you're having an issue with pairing your Nest Thermostat to the app. I'd love to know more about this. Could you share the message that you're getting when it fails to add?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi robelstontx,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba