Thermostat and cameras not visible to apps after power bounce

[FCircus]

I have a Nest (learning G3) thermostat and 2 cameras installed at home. They were visible, connectable remotely after we left for vacation. Scenario: There was a power drop in the house the night after we left. The router and wifi rebooted, but the Home app and the Nest app show all devices as offline. A neighbor checked the thermostat 2 days later; it was working but not connected to wifi. He reconnected it to the house wifi; but it (and the cameras, of course) still show offline in the apps. It's now been 10 days. Are these products' software seriously so fragile that they won't be visible again until I am back in the house, "Home"?

[Ryan_G]

Hey FCircus,

I just wanted to follow up and see if you're still in need of help? Please let me know, as I would be happy to answer any questions you may have.

Best regards,

Ryan

[FCircus]

Hi Ryan - yes, this is still an issue. I am still away from the house. I did try reinstalling the Nest app on my phone, to no effect. Can this issue be resolved remotely?

Matt

[Ryan_G]

Hey folks,

Thanks for visiting the Google Nest Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

If you have additional questions, feel free to submit another post and provide as many details as possible so that others can lend a hand. 

Hope this helps!

Kind regards,

Ryan