Thermostat app connection trouble

[nestcustomer77]

Is there any way you could send a technician to my home to identify the issue, I've troubleshooted every suggestion and nothing is working. I've tried reinstalling the app, and factory resetting the thermometer and it still says that it's already connected and cant reconnect the device. even though it doesn't show up on the app as connected. P.s I spent over 2 hours on the phone with tech support but got nowhere, and I follwed all the instructions on the forums, still nothing.

[Markjosephp]

Hello nestcustomer77,

I'm sorry to hear about the challenges you've been facing with your Nest Thermostat. It's frustrating when troubleshooting steps and support calls don't seem to resolve the issue. I understand your concern and the time you've invested in trying to fix this.

To further assist you, can you share with us your support ID number from your previous contact? I'd like to investigate further and check for other venues.

I'll look forward to your response.

Best regards,
Mark