Thermostat automatically sets to 72 at 7 PM (schedule is empty)

[Andrewrindf]

I seem to be having the same issue as this post:

https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-thermostat-changes-ac-to-72-even-withou...

I have completely removed all points on my heating schedule in the app, disabled “Auto-Schedule” in the app, and turned off Auto-Schedule on the thermostat via Settings->Nest Sense->Auto-Schedule. 

I just would like it to stay at one temperature throughout the day without it automatically changing itself.

This happens for both heating and cooling.

Thank you!

[Jake]

Hey there,

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. Do you mind me asking if the device is going into eco mode? If so, I found an article that could be of help. Could you also please provide us with which Nest Thermostat you currently own? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Andrewrindf]

Hi Jake,

Really appreciate you reaching out. To answer your question:

   It’s a Nest Learning Thermostat

   No, it’s not in eco mode. 

Reproduction steps:

Factory reset the thermostat.

Link the thermostat to your nest account.

Disable auto-schedule on thermostat by using the settings in the physical thermostat (not the app).

Remove all “temperature points” from the “Schedule” in the app for Cooling mode.

Set the thermostat to cooling mode.

Wait until 7:00 PM.

Expected result:
By 7:00 PM, the temperature will automatically  get set to 72 degrees.

[Markjosephp]

Hello there,

I wanted to stop by and see how I could help.

Thanks for the assistance, Jake.

@Andrewrindf, I'm sorry to hear that your thermostat isn't staying at the temperature that you set, and I appreciate that you've tried finding a fix. Let's find out more about what happened.

Are you enrolled in an energy-saving program feature such as Nest Renew or Rush Hour offered by your utility company? With this, the Nest Thermostat automatically tunes temperatures before and during rush hour to reduce energy use and lower grid costs.

I'll look forward to your response.

Best regards,

Mark

[Andrewrindf]

Hi @Markjosephp, I really appreciate you trying to help out! I am aware of rush hour savings (golden gear), but I am not enrolled in that program.

[Andrewrindf]

Sorry, I forgot to also mention that I am not enrolled in Nest Renew. Thanks!

[Markjosephp]

Hello Andrewrindf,

Thanks for letting me know, and I appreciate your patience. Let's find out more about what's going on.

Is your Nest Thermostat accessible to anyone in your home members? Also, do you have the Google Home app? If this is the case, try removing all created routines. Follow the steps on this page to change home or away settings and let us know how it goes.

Best regards,

Mark

[Markjosephp]

Hi there,

Checking back in — how's it going with your thermostat? Still need our help? Let us know so we can assist you right away.

Thanks,

Mark

[Andrewrindf]

Hi @Markjosephp, thanks for waiting. I’m the only one who has access to it in Google Home & I deleted all routines. Still not having any success 😔 I’m going to create a workaround by programming a new schedule at 7:00 PM each night to set it to 68 so that we don’t get blasted by warm air every night.

[Markjosephp]

Hello Andrewrindf,

Uh oh! I'm sorry to hear the issue still persists.

We can give it another shot by creating a schedule for a specific time where it randomly adjusts the temperature and seeing how it goes. Also, as an additional question, were there any electrical appliances, power outlets, or any heat source near the thermostat that may have triggered the temperature? It might affect the sudden change in temperature if your thermostat detects a temperature change.

Keep me posted.

Thanks,

Mark

[Markjosephp]

Hi therem

It's me again, and I'm just checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns.

Best,

Mark

[Markjosephp]

Hello Andrewrindf,

Chiming in to check if you have additional questions or concerns, as we will be locking this thread in 24 hours.

Thanks,

Mark