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Thermostat cannot connect to heat link- h71 error

Mags2901
Community Member

I have just moved in to a new house with heat link and nest thermostat. The previous owner reset the thermostat before moving out and for the past few days I’ve tried every single solution I found online to try to connect it to heat link and every time I get error H71…

the heat link keeps pulsing blue light and when I reset it I can only see blue light (no other colours as some articles were suggesting). It seem to be working, as I’m able to turn heating on manually. 

the thermostat is in set up mode (it’s not showing any Home Screen with settings option) and it’s stuck on step when equipment need adding.

has anyone had similar issue? Is there any way to fix it apart from the obvious steps on support website as nothing worked so far?

 

 

2 REPLIES 2

marie2
Community Member

I have the same problem. Heat Link is flashing blue & not connecting. Have switched everything off including the WiFi but nothing seems to resolve the issue

Mags2901
Community Member

Literally I feel like giving up with it!