Thermostat doesn’t actually turn heat on

[Samantha28]

Periodically, usually every 1-3 days the app and thermostat will say it’s heating and will reach temp in X amount of time, but it never actually kicks the heat on. Like it will say it will be at 71 degrees in 2 hours and then 4 hours later our temperature is steady dropping and the heat still hasn’t kicked on. Sometimes turning it to mode off and then back to mode heat works, but not consistently.
This has been happening for several weeks now and I don’t know what to do as I have 3 small children and a baby due soon as well as pets. We can’t just keep having our house end up freezing cold. From what I saw on other threads it’s a Nest thermostat issue. We just got a new heater two years ago so I know it’s not that. 

[Yensid78]

I had this same exact issue. I tried all of the things I've read on these forums and nothing worked. So today I replaced it with the original thermostat and everything is working fine. Thank God I be removed the nest because we're getting hit with this winter weather tonight (17f) and we live in southeast Virginia. 

[aatienza]

Hey folks,

Oh no! I'm sorry for the trouble. Could you fill out this form and let us know once you're done?

Thanks,
Archie

[aatienza]

Hey there,

It's us again. Were you able to fill out the form?

Thanks,
Archie

[Samantha28]

I filled it out. It’s been happening more and more frequently though and with three kids it’s not great that I don’t have a reliable thermostat 

[aatienza]

Hey there,

Samantha28, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.
 

Yensid78, how's it going? Do you still need our help?

Thanks,

Archie

[Yensid78]

No. I've removed there nest thermostat and went back to my old trane thermostat. The nest caused my power bill to be 3 times higher than normal this time of year and I can't afford to keep it installed. 

[Jake]

Hey Yensid78,

I am sorry to hear the device did not work out for you. Please let me know if you have any questions from here, as I would be happy to review.

Best regards,

Jake

[aatienza]

Hey there,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
 

I appreciate the help, Jake.

Thanks,

Archie