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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 0 replies
  • 6 kudos

WiFi Nest Learning Thermostats Defective

How many people have experienced defective Nest Units with bad Wifi receivers? I bought two Nest learning thermostats for my home. Within the first year, both units had defective Wifi issues. Went through all the troubleshooting and they simply have ...


Thermostat was connected to wifi/network. Thermostat became offline and now will not reconnect to network. Keeps saying failed connection. Tried all the troubleshooting methods of resetting and still will not connect. any help ?

Nest Thermostat - Additional motion sensors

Hello, I have just bought a Nest thermostat to use in my Airbnb. I would like to switch to Eco when there is no guest at the apartment and I obviously cannont track their phone so I need to rely on motion sensors. The motion sensor on the Nest is not...

JulesB by Community Member
  • 3 replies
  • 0 kudos

App doesn’t find Nest Thermostat on network

Problem started two days ago. My Nest App (iOS) no longer recognizes that my Nest Thermostat is on the same WiFi network as my phone. Shows as offline. My Nest Thermostat shows it’s connected to the network and I even deleted the network and started ...

by Not applicable
  • 2 replies
  • 0 kudos

Thermostat history

I want to analyze potential savings of replacing my older heat pump with a new extended capacity heat pump. To do this, I need to download my Nest thermostat's history and have it show me the amount of time and indoor/outdoor temperatures & different...

neumo64 by Community Member
  • 4 replies
  • 1 kudos

Nest Thermostat Offline in app

I have a Nest E thermostat installed upstairs. The app says it’s offline but when I check the thermostat it says it’s connected to my wifi and everything else works as usual. Has anyone else had this issue and found a fix? ThanksMax

Charging a Nest 2nd Gen Thermostat

I have a Nest 2nd Gen thermostat that has been connected and working properly for approximately 5 years. Recently my app has been telling me that the thermostat is offline and when I check the thermostat there is a message about a low battery. I have...

dwpawluk by Community Member
  • 3 replies
  • 0 kudos

Nest/Furnace Issues

Starting this morning I have had to Restart our Nest Thermostat several times because it will say it is heating but the furnace isn’t actually on. Once I restart the nest it reconnects to the furnace and the furnace kicks on. What could be the issue ...

Nfruch by Community Member
  • 15 replies
  • 0 kudos
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