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How to remove a home from the app?

Nesty718
Community Member

How do I remove a ‘Home’ profile from the nest app? I accidentally set up two homes I would like to delete one. It says to use the Google Home app, however it does not even sure those homes on the app. Can somebody advise me please?

Many thanks

8 REPLIES 8

MplsCustomer
Bronze
Bronze

@Nesty718 

If you have more than one home, at the top left of the Google Nest app, you should be able to tap "Menu" and then select the "home" you want to remove:

https://support.google.com/googlenest/answer/9293015?hl=en&co=GENIE.Platform%3DAndroid#zippy=%2Cmove...

In the Google Home app, you should be able to tap the name of the current home at the top of the screen, and then select the home you want to delete from the dropdown:

https://support.google.com/googlenest/answer/9155535?hl=en#zippy=%2Cdelete-a-home%2Cswitch-between-h...

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@MplsCustomer, thanks for the help!

 

@Nesty718, how's it going with your Nest Thermostat? Were you able to check the links that MplsCustomer provided? Let us know if you have questions and we'd be glad to assist you.

 

Thanks,

Edward

Nesty718
Community Member

Hi, unfortunately no, the issue remains. If you try yourself and create a new home in the nest app, I think you’ll see. 

Hi, thanks for your help with this.

I’ve deleted all homes in the Google app but they still appear in the Nest app. When I try to remove a home from the Nest app, it’s says it can’t be done and I must use the Google home app. And the cycle continues. It seems I’m not the only one who has this issue and people seem to just give up trying to fix it. Anything you can suggest would be great! 

 

 

@Nesty718 

If you are logging onto the Google Nest app (using the "Sign in with Google" option) and the Google Home app with the same Google (gmail) account, you should see the same "homes" in both. (We use the same Google account since migrating our Nest account to Google a couple of years ago), and we can no longer add a "home" in the Google Nest app.) If you go to home.nest.com, you should also see the same "homes". You could try logging off of the Google Nest app (Settings | Account | Sign out) and logging back on, perhaps that will refresh the "homes" in the Google Nest app.

By the way, did you delete ALL "homes"? Did you first remove the devices in those "homes"? (Just wondering where you're at.)

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@MplsCustomer, thanks for the help!

 

@Nesty718, Please try the suggested steps by MplsCustomer and let us know the results.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Nesty718,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Nesty718,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward