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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 0 replies
  • 5 kudos

No output from Heat Link

My Nest thermostat has been installed for 3.5 years and recently I noticed that the display indicated that it had no power. I checked the Heat Link and there is a 240V input voltage but there is no DC output voltage to the display. Is the Heat Link u...

dfrew1 by Community Member
  • 11 replies
  • 0 kudos

E73 wiring report

We got the e73 report a couple of weeks ago and contacted nest support. They said the issue was with the back plate and sent a new one. It worked fine for the first week or two. Now we are getting the same e73 wiring report? What is the problem? Obvi...

Ykasaean by Community Member
  • 5 replies
  • 0 kudos

Resolved! Nest thermostat and heatwave link not working

Hi - see the previous thread I have now managed to locate the heatlink box - there are no lights on the device and despite pressing the button for ...

Brownie by Community Member
  • 6 replies
  • 0 kudos

Thermostat battery replacement

Wifi won't connect because the battery is low. it's 2 years old. Can it be replaced? Why does it need to be replaced?Is it possible to operate this thermosat on a 4 wire system? It has worked for 2 years. Does anybody here have a recommendation on an...

nest_sucks by Community Member
  • 5 replies
  • 0 kudos

App data missing

My app is no enabling me to work my nest app. It recognises the device but when I click on it I get a ‘no recent activity’ message. I am unable to move past this. My water is not coming on according to the schedule I had previously set even though th...

NikkiM by Community Member
  • 3 replies
  • 0 kudos

Can’t connect

I have nest thermostat E, the one where the display sits on a shelf etc. I have been trying on and off for weeks to set it up. 1st the display only shows the black and white home logo (no menu) I can connect to Wi-Fi but it won’t connect to the heat ...

jkjkjk by Community Member
  • 10 replies
  • 0 kudos

Temp not going down, mainly fan and only a little cold air

 Hello, I have a nest GA02081-US-1 which I've had for several months. It has worked fine, and I have an older version of the nest upstairs. Starting tonight, around 10:00, I noticed the house was getting hot downstairs. I then begin to try to reconfi...

DaCapitan by Community Member
  • 4 replies
  • 0 kudos

Locking the sensor for hear and cool

Hello,Today my AC ran for hours and because I accidentally hit the external sensor upstair for cooling and because the temperature never reaches the desired temp. Unfortunately i did not know and my family complained that the house was like freezing ...

sj95136 by Community Member
  • 3 replies
  • 0 kudos
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