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I can’t invite and link my partner’s email to thermostat

Sciwriter
Community Member

It says an invite can’t go out at the moment. Try again. Every time. 

1 Recommended Answer

@Sciwriter 

It's too bad the error message doesn't just say: "A Google (gmail) account is required."  I think I've seen posts like yours for at least a year.

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6 REPLIES 6

MplsCustomer
Bronze
Bronze

@Sciwriter 

Does your partner have a Google (gmail) account? If not, you get this message instead of a message just telling you a gmail account is required.

She doesn’t have gmail. Thanks!  Now it makes sense.

@Sciwriter 

It's too bad the error message doesn't just say: "A Google (gmail) account is required."  I think I've seen posts like yours for at least a year.

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@MplsCustomer, thanks for the help!

 

@Sciwriter, I hopw that MplsCustomer's response answered your question. Let us know if you have other questions and we'd be glad to assist.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Sciwriter,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

 

EdwardT
Community Specialist
Community Specialist

Hi Sciwriter,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward