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Thermostat e locked unable to connect to app

sisgen
Community Member

Hi, Just moved into a property with a Nest Thermostat e that is locked. I do not have the previous users details or pin. Cannot connect to the app as  I presume the wi fi settings are not the same as mine but cannot change anything as the thermostat keeps asking for a pin. Have tried a reset to no avail. Can anyone help please?

 

Thanks,

Pete

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey sisgen,

 

Apologies for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having trouble with the device being locked, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey sisgen,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey sisgen,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake