cancel
Showing results for 
Search instead for 
Did you mean: 

Thermostat is restarting be back in a bit loop

Sethual
Community Member

My thermostat kept looking on “thermostat is restarting be back in a bit” so I reached out to support. They told me there is nothing for them to do and I should purchase another nest since mine is out of warranty. I am not sure why I would purchase another one for it or break in another two years. I wish Google would stand by its product like apple, especially when this is a known defect in its battery! 

1 ACCEPTED SOLUTION

Ryan_G
Community Specialist
Community Specialist

Hi Sethual,

 

Thanks for reaching out here in the Google Nest Community.

 

We're sorry to hear about what's happening with your Nest Thermostat. Let's check a couple of things for us to further help you. Have you tried removing the thermostat display and charging it using a USB? Is it connected to your Wi-Fi network? Also, could you share a photo of your current wiring configuration from the base?

 

I hope to hear from you very soon.


Best regards,

Ryan

View solution in original post

5 REPLIES 5

Ryan_G
Community Specialist
Community Specialist

Hi Sethual,

 

Thanks for reaching out here in the Google Nest Community.

 

We're sorry to hear about what's happening with your Nest Thermostat. Let's check a couple of things for us to further help you. Have you tried removing the thermostat display and charging it using a USB? Is it connected to your Wi-Fi network? Also, could you share a photo of your current wiring configuration from the base?

 

I hope to hear from you very soon.


Best regards,

Ryan

Ryan_G
Community Specialist
Community Specialist

Hey Sethual,

 

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

 

Best regards,

Ryan


 

Sethual
Community Member

Thanks, this worked!

Ryan_G
Community Specialist
Community Specialist

Hey Sethual,

 

Thanks for the update and it's great to hear that it is now up and running again.

 

Let's check how it goes for a couple of days and let us know its status by replying to this thread.

 

Best regards,

Ryan

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Best, 

Melba