Thermostat issue again

[Roseb]

Once again my thermostat is not talking to the app.  It appears on the app-but you can not open the link to adjust the temp or change any settings.   This thermostat has been setting Temps on its own and I am constantly resetting it.  I’ve turned the thermostat off, confirmed the internet is active and reset it 

this happens once a quarter or so.  I’m frustrated and ready to switch to something that might actually work without issue for awhile.    What’s wrong with this?? 

[Ryan_G]

Hi Roseb,

Thanks for reaching out here in the Google Nest Community. 

We're sorry to hear that you're having this issue on your Nest Thermostat. Let's check a couple of things for us to further isolate the issue.

Check the temperature schedule. It's possible that the thermostat is learning and automatically adjusting the temperature. Are you using the Nest app or Google Home app?

Regards,

Ryan

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel