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Thermostat its own sensor read wrong temperature

Manye13
Community Member

Thermostat its own sensor read 71° or 72° when is less than 71° or 72° in his thermostat. my thermostat is read wrong its his own sensor. When I have my thermostat is always Cold is not possible that thermostat read 71° or ° 72. Is the same issue if I put my thermostat at 75° my thermostat is read 74°or 75° or sometime read that thermostat is over 75° in his own sensor when I put at 75° that is why I never get confortable temperature inside my home.

  • That is why my heat never on when put the thermostat at 72°. Before I put my temperature in my thermostat at 69 and never had issues and I had heat eco on for certain piriod time when away from my home and my home kept in confortable temperature when came back home.
1 REPLY 1

zoeuvre
Community Specialist
Community Specialist

Hi Manye13, 

 

Yikes! I'm sorry to hear that your thermostat is reading the wrong indoor temperature. A few questions:

 

  • Are you located in North America or Europe?
  • What type of Nest Thermostat do you have?
  • When was the thermostat installed?
  • Where did you install your thermostat? In a room and on a wall or stand? 
  • Do you have other active Nest Thermostats? If yes, do they show the same issue?
  • When did the issue start?
  • How big is the difference between the readout of the Nest Thermostat and your thermometer or other thermostats?
  • Have you tried any troubleshooting steps? If yes, would you mind listing them?
  • Do you have a room thermometer? If so, take a photo of the thermometer next to the Nest thermostat. Both the thermometer and thermostat screens should be visible in the photo and show the difference in each other’s readouts.

 

I'll look forward to your response. 

 

Best,

Zoe