01-14-2023 02:32 PM
Learning Thermostat locked, I don’t have the pin and the app is not installed. Can’t unlock thermostat via app and can’t install app without an unlocked thermostat. Tried manual restart, still locked when it reboots. I’m stuck.
01-18-2023 01:17 PM
Hello mulligan,
Thanks for reaching out about your Nest Thermostat that can't be unlocked, and I appreciate all the steps you've taken. I'd love to help.
Let's try the steps here:
Please keep us posted.
Regards,
Mark
01-19-2023 12:19 AM
Mark, thank you. I will try those steps and report back.
mulligan
01-19-2023 01:46 PM
Hey there,
Sounds like a plan! Please keep us posted, and I would be glad to know what the result is.
Thanks,
Mark
01-22-2023 07:20 AM
Mark,
as advised I have reached the point where technical info.plist is on the screen. The device system type is a 64 bit operating system, running windows 10 home.
Next steps?
Mulligan
01-25-2023 02:44 PM
Hey, I’m no nearer to solving this problem and still can’t control my central heating. Please advise.
M
01-29-2023 12:53 PM
Hi Mulligan,
I'm sorry for the late reply, and thanks for the update. A manual reset would be the next step so you can reconfigure it, and we'd be happy to take you through it with the help of our upper team.
Please fill out this form and let me know once you're done.
Thanks,
Mark
01-29-2023 01:03 PM
Thank you Mark, I have submitted the form.
M
01-29-2023 01:55 PM
Hello there,
Thanks for completing the form, @mulligan. We have received it. Soon, a member of our upper team will contact you via email. So please continue the conversation there, as this thread will be locked within 24 hours.
Regards,
Mark