Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Troubleshoot setup: Nest Thermostats
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Nest Thermostat not updating, will not send code for app
We have Gen 2 Thermostats. One works great. The software for the second thermostat has not been updated since 2019. In addition, the app on the thermostat is not connected. It does indicate that it is connected to my WiFi.I have tried removing power ...
Multiple Thermostats
Feature Request: I have two HVAC systems (upstairs and downstairs), and it would be great if I could tell them not to run simultaneously. My power company has an on-demand consumption model, and they strongly encourage us not to "stack" our usage; if...
Home Away Stopped Working
Up until about a week or so ago my Home Away Assist worked like it’s supposed to. Now it won’t change to Away when I leave my home for the day. I have to manually switch the thermostat to Eco. I’ve uninstalled and reinstalled the app- no help. My set...
Hot water not working
Hi my hot water has started to play up. Randomly, the hot water symbol remains grey when scheduled to come on and therefore no hot water. I have seen issues mentioned in previous posts but can’t see a resolution. I have tried factory reset of schedul...
Old email, can’t get into account
Hello! I tried the advice to a similar thread. I think I need live assistance to reset my nest password. There’s no getting back into the old email.
Nest Learning Thermostat - WiFi not working
I have a Nest Learning thermostat that I purchased June 16th 2020. About 4 days ago I noticed it was disconnected from the network, I thought nothing of it and let it sit a couple days to reconnect. It never did.I started looking into it today, to tr...
Compatibility help
Greetings everyone. I'm needing your help to determine if i can install a nest thermostat? I am ignorant unfortunately when it comes to wiring I've posted pic of current configuration and just had Goodman 2.5 HVAC system installed. Just wanting to i...
Blue wire not connected. only Red, Green, White and Jumper
Hello all welcome the feedback/solutionRan the compatibility checker for a third gen NEST learning thermo. All times result was fine, system would take.My AC tech also told me a 3rd gen Nest learning would be fine. We have been able to hook it up but...
Nest learning thermostat low battery needs to shutdown to recharge. C WIRE connected and has power.
My thermostat has been working great for a couple years now. It just started having a low battery signal and shuts down to recharge. This does not charge battery. Do i need to replace it?
Nest Learning Themostat Turning AC on and off even when Thermostat is set to OFF
I received a Nest Learning through the LADWP rebate program and the thermostat randomly turns on and off the A/C when the Thermostat, Google Home App, and Nest App say the thermostat is set to OFF mode. Only way to actually turn off the A/C is to unp...
