Thermostat not available

[Jzach97]

Out of nowhere my thermostat doesn't want to work with my Google home system. "Thermostat isn't available right now, try resetting it."

I've restarted, reset, deleted off the nest app AND Google home app. Reinstalled. No joy.

Ive only had it for 2 months and now this.

I can physically control it but I spent the $$$ to use the voice.

All help will be appreciated 

[Jenelyn_O]

Hi Jzach97,

Thanks for reaching out and for being a step ahead of us. I'm sorry for the delay, I know it's been a while now. A few questions: what type of Nest Thermostat do you have? Also, in what country are you located? Please gather your thermostat's power readout.

Check out the guide below:

Nest Learning Thermostat and Nest Thermostat E:

1. Go to your thermostat Quick View menu.
2. Go to Settings.
3. Look for Technical Info.
4. Select Power.

Nest Thermostat 2020:

1. Open the Google Home app tap the thermostat tap Settings .
2. Select the Device Information.
3. Choose Technical Information.

Best,

Jenelyn

[Jzach97]

It's the learning nest. I called a week after no response. Gave all the information which had zero effect.

The cause to ALL of this was an update on the HUBS. The thermostat was never the issue the hubs did not see it because of whatever update to them. 

To fix the issue I needed to remove the hubs from Home and readd them. Once this was done I was able to use the voice controls again.

Thank you

[zoeuvre]

Hi folks, 

@Jzach97, I'm sorry to hear about the inconvenience caused by the update to the hubs and the subsequent issues with the connectivity of your Nest Thermostats. Thank you for sharing the solution you discovered. I'm glad the issue has been resolved, and I appreciate you sharing your solution. If you have any further questions or concerns, feel free to ask.

Thanks for your help, Jenelyn. 

Best,

Zoe