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Thermostat not connecting to app

Marjie
Community Member

I recently bought a home and am trying to connect thermostat to app. When I get to the point of dialing in nest app on thermostat to get the code it says ‘ already connected to an account’. How can  it be reset, or disconnected from account that is clearly not mine?

4 REPLIES 4

Marjie
Community Member

I found the account reset on the thermostat and was able to solve my own problem!!

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Since it's been since this thread was last updated, we'll be locking it if we won't hear back from you again within a day. Should that happen, feel free to create a new one should you have more questions or have other concerns in the future. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey Marjie, 

 

Thanks for posting and for keeping us in the loop about what you did you resolve your concern. We're glad to hear that you're able to add your Nest thermostat back to your Nest app. Feel free to let us know if you need more help in the future — we're just here.

 

Cheers, 

Melba

Jake
Community Specialist
Community Specialist

Hey there,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake