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Thermostat not connecting to wifi

Jenelle14
Community Member
2 REPLIES 2

Griznj
Community Member

Same here

GabrielaG
Community Specialist
Community Specialist

Hi everyone,

 

Thanks so much for reaching out to the community. I'm sorry to hear your Nest Thermostat is not connecting to WiFi. No need to worry; I'm happy to help.

To provide the most accurate information, could you please answer the following questions? 

  • What type of Nest Thermostat do you have?
  • When did you install the Nest Thermostat?
  • When was the last time the Nest Thermostat was connected to WiFi?
  • Do you have error codes on the Nest Thermostat screen?
  • Have you done troubleshooting steps? If so, can you please list them?

I look forward to your response so we can find a solution for you soon.

 

Regards,

Gabriela