Thermostat not heating

[Liz_Ron26]

Having issues with heat not coming on.  Found previous forum where people had the same issue.  Nest customer service advised to:

1 turn off unit

2 switch Green and Yellow wires

3 turn unit back on

4 call for heat.

I have done this and hear the heat clicking on but it does not stay on.

I see a message on my unit that says IN 1 HOUR

[Jake]

Hey Liz_Ron26,

Apologies for the late reply. I wanted to follow up and ensure you are good to go. Heating issues is never ideal and I would be happy to take a closer look and assist you further. Please let me know.

Best regards,
Jake

[Jake]

Hey Liz_Ron26,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey Liz_Ron26,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake