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Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Nest thermostat compatibility
I just bought the Nest Thermostat and the online Google compatibility checker says my system is compatible. My wiring is RC R W Y GHowever the google home app says my system is not compatible. Anyone have a solution to this? If not compatible, is the...
Undetected wires for Nest, but everything works OK. Getting N253 code.
Installed Nest. Everything works fine, but it says wires are undetected (with an N253 code). I went back and cut off old ends of wires and stripped some fresh/straight wire (as suggested) and rewired, but same problem. Again, everything works fine, b...
Nest and Smart Meter Inconsistency
I have a mystery. I am away from home and set Nest to Eco 16deg. For the last 2 days my smart meter Hugo app has been showing occasional gas usage 2-3 bursts a day (I would expect this as it has been cold). However my Nest history shows No Usage for ...
Nest learning thermostat
I’ve recently had the Nest for and I can’t understand it. I have it set up on a schedule for 1 hour in the morning 3 at night yet it’s turning on in the night when it’s not meant too? What am I doing wrong as it’s costing me a fortune to run & have n...
New Nest, new system, fan not as powerful
I have a brand new HVAC system for electric forced air and AC. I replaced a Honeywell with the Nest (the on/off clicking noises were driving me crazy!). It was an easy swap. However I immediately noticed a difference in the force of the fan. It's not...
Thermostat follows schedule not Eco when away
My nest thermostats don't stay in Eco mode when away. Presence sensing is off and no one else has access. The thermostat just follows the schedule rather than staying in Eco mode when away. I called Google support and they confirmed that the schedule...
Nest thermostats not turning heat on
Currently unable to turn my heating on using the thermostat. I can manually turn it on using the heat link and can turn my hot water on by the thermostat but not heating. The app on my phone is the same. I had someone check the valves but he said the...
Randomly turning off
This is the second time in 2 weeks that one of my nests turn off randomly. I notice it when it drops well it’s set point. When I mean it turns off, not that it’s reached temperature or gone into away mode, but that the device is powered up but turned...
Setup new thermostat help
HelloWe received a replacement thermostat and put it on the wall to start the setup process before we tried to add it in the app. It is now stuck on the setup menu and I can't connect it to the heat link. I believe I need to add it as a product in th...
Resolved! Nest Learning Thermostats Compatibility Photo
Hello,I’m interested in getting a nest learning thermostat. My current wiring is attached. Can someone please let me know if this is compatible?Thanks,Linda
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