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Thermostat not responding to setting

rgaila
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Peter Chong 8390 

Thermostat not responding to settinh
 
5 REPLIES 5

rgaila
Community Specialist
Community Specialist
Hi Peter,

Apologies for the long delay in response, and sorry to hear about your malfunctioning thermostat! I can understand how frustrating it is for your settings not to stick. Let's work together on this.

Can you clarify a few details for me?
- Which model of thermostat do you have? (Nest Thermostat, E, or Learning)
- Which settings won't your thermostat follow?
- Can you only control certain features through the thermostat, the Google Home app, or the Nest app?
- Was your thermostat following your settings preferences prior to you reaching out to us?

I look forward to your reply. We're here to help!

-From Garrett DS,Community Specialist.

 

Sabirak
Community Member

Hi the nest thermostate

MelbaDT
Community Specialist
Community Specialist

Hi Sabirak, 

 

Thanks for posting and sorry for the delay. 

 

Could you tell us more about your concern or question about your Nest thermostat? Also, what type of Nest thermostat is this? 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Checking back in — still need our help?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

 

Best, 

Melba