01-22-2023 01:07 AM
Recently when I increase the Temperature on the thermostat, the screen goes orange as normal. I then get a message that the temperature will be changed in 2 hrs! although the room is below temperature the heating cuts off
01-22-2023 01:38 AM
Welcome to Google Nest.
monitor your home - does Google kerp it constant? Mine is maintained at 15C and won’t heat above it - even though it states heating to 18C. I’ve changed the calender, I’ve turned every setting off (except safety which is my last attempt today). I’ve recorded temperature, boiler, radiator status on an hourly basis (evidence - I see a class action on its way - or at least a call to watchdog). I even ran the system on manual over-ride for 24 hours. Whatever we do we can’t heat above 15C.
i Have however managed to heat our lounge to 16C by placing thermostat in utility room which has no heating!!!
i have spent 2 months dealing with Google support and had at least 3 calls of an hour trying things out. Plus Warmzilla who fitted the boiler - excellent after sales service. I have had British Gas out to check continuity of current (at Googles request). We have turned every radiator and the boiler to max.
googles end answer this week. They’ve sent a replacement nest & heatlink and advised that if this doesn’t work i should use an alternative supplier.
there are lots of complaints here from UK and US. The commonality I suspect is a software issue as I have two Google Nests both worked perfectly until I upgraded the software.
02-13-2023 07:27 AM
Hi there,
@JA14, thanks for reaching out and I'm sorry for the delay. I just want to confirm if you're still encountering the issue. Please let me know as I'll be willing to assist you further.
Best,
Jenelyn
02-16-2023 08:49 AM
Hi JA14,
I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Best,
Jenelyn
02-17-2023 10:18 AM
Hey there,
I wanted to check in, and let you know that I will be locking the thread in 24 hours.
Best regards,
Jake