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Nest Thermostats

Blog Posts

Now available! The new Nest Learning Thermostat (4th gen) and Nest Temperature S... Read more

Meet the new Nest Learning Thermostat and Nest Temperature Sensor, and the new G... Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
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  • 6 kudos

Random disconnection

Bought a property in October with heating controlled by nest.Since the beginning of December I've been getting regular/random h71 connection issues.Re-pairing doesn't always work until 3 or 4 tries later.Using "away" last weekend thermostat cut, repo...

JamesM9 by Community Member
  • 167 Views
  • 0 replies
  • 0 kudos

Home/away not responding on one of two phones.

Hello, I have a gen3 nest thermostat. Home/away will not turn eco on or off for my wife’s phone however it knows she’s home because if I leave the nest won’t turn to away and if we both leave it switches to away. However, if I leave and then she leav...

E Learning thermostat 3rd gen

Got an H71 error code when trying to reset connection to heatlink after new meter was installed. Tried all the help suggestions then discovered an error in inputting the pairing code. Thermostat will not allow me to get into settings before defaultin...

Crm by Community Member
  • 1371 Views
  • 15 replies
  • 0 kudos

Wiring help

My 6 wire thermostat has labels that don't match what I am seeing in videos and installation instructions. I have 24v hot (red), 24v com (black), 2- bo2 aux ( 1 white and 1 blue), fan h (teal blue), and bo2 (yellow). This is a Johnson Controls thermo...

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En francais est-ce possible?

Depuis que j'ai branché mon Google Asistant Nest Hub Max toutes les nuits le thermostat Nest reçoit une instruction de mettre la chaudière en position jour (19°C) alors que à cette heure mon programme est en position réduit de nuit (16,5°C)Existe-t-i...

lebauju by Community Member
  • 458 Views
  • 3 replies
  • 0 kudos

Setting a password

I just received my thermostat, I am not sure what generation it is! I found the settings on the unit, but there is not a lock option. I have tried through the Nest app and google home. Any help!!

KimAnn by Community Member
  • 436 Views
  • 3 replies
  • 0 kudos

Resolved! Heat link won’t follow schedule

This is RE to an issue I've opened a week ago... here.As you can see, that didn't help at all, unfortunately I only got a notification about this post after it being closed...So, copy pasting the exact same text, as it didn't get resolved - hopefully...

Screenshot 2022-01-19 at 09.52.23.png Screenshot_20220119-100526_Nest.jpg
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