11-24-2021 11:44 AM
My thermostat used to switch to Eco when my home went in away mode, both from a manual switch in the app or when it switched automatically because of phone location. However this has now stopped happening - I double checked settings in the Nest iOS app and it still says that uses Home/Away assist. How can I fix this?
12-01-2021 10:47 AM
Having exactly the same problem. Nothing seems to work and there are no exact solutions that have solved my issue. Must be some sort of software issue
12-03-2021 12:47 PM
Yup, I have same problem, have to do that manually from some time. Google please fix.
12-06-2021 09:58 AM
Same here, needs fixing. Is it anything to do with the last IOS update?
12-20-2021 02:40 PM - edited 12-20-2021 02:43 PM
Same problem here in UK iPhone 12 3rd Gen thermostat running iOS 15.2
01-21-2022 08:52 AM
Same problem. Has this not been solved yet? It’s rubbish (and expensive if I forget to control remotely).
01-27-2022 05:19 AM
Same problem here in UK used to work fine, again IPhone 12 running latest ios
02-11-2022 09:20 AM
I think the problem may be independent of iOS and the phone, as I have the same problem without using my phone. Not switching to Eco in Away mode.
02-12-2022 08:32 AM
It's the 100 percent the app. It's the same on my phone. If I uninstall and reinstall the app it works. Then a out 4 hours later the app comes up with a 'running in the background' notification then as soon as that happens it dies. Been like I since I got the nest and each time it resolves it for around 3 to 4 hours max. Nest still refuse to accept their is an issue
02-27-2022 08:48 AM
ARE YOU STILL HAVING THE SAME PROBLEM , I HAVE IT TOO IS THERE ANY FIX FOR THIS ?
02-27-2022 10:18 AM
Using Samsung Smart Things App and the Nest App together works for me by setting routines up in the SST app
03-07-2022 12:38 AM
Same problem in UK installed nest learning thermostat on new boiler switching to eco when away lasted about 1.5 weeks then stopped working Google help directed me here whatever happened to customer service!