Thermostat not working unless connected?

[Aleeereee]

Hi, I recharged my nest the whole night and not it behaves as if it cannot work unless connected to electricity? I thought it has a battery which from a Google search should laat several months once recharged. Please assist 

[SoriaD_]

Hello @Aleeereee 

Thank you for reaching out to our Nest Community. Don't worry, I'd be happy to help you with your Nest Thermostat's battery.

I fully understand this situation. Let me give you a hand.

I want to start by asking you what Nest Thermostat model you have.
Are all the wires of your thermostat seated firmly in its terminals?
When did the issue first occur?
Could you share with me the information you can find on Settings > Technical Info > Power?

With these details, we can have a clearer idea of the reason for this situation.
 

Feel free to keep posting, and we'll work to find a solution for you.

Best regards, 

Douglas.

[Aleeereee]

3rd-gen
Nest Learning Thermostat

[SoriaD_]

Hello @Aleeereee 

Thank you for your response. I appreciated the details you provided me.

This is certainly not normal for this type of thermostat; however, we will work to find a solution.

Just to be sure, let me ask if there is a wiring report or error message on your thermostat and/or app.
Were there any power outages?
Has there been any recent work done on your thermostat or heating system?
Is the thermostat display responsive when interacting with it?

We appreciate the time for your response. I'm here to find a solution to this situation.

Best regards,
Douglas.

[Aleeereee]

Hi, it's a new device. As soon as I connect it to usb, it is fine. But when it's unplugged it will complain (last time I tried it said Offline). I don't think there are wiring issues, do you mean the wires inside the thermostat? 

[SoriaD_]

HI @Aleeereee 

Thanks for your quick response, I appreciate the information you provide me.  

Certainly if the device is new it should not present this message after charging with the USB port found on this device. However, we understand your situation and will seek an answer with our support team.

Please help me fill out this form to provide all your details to my team. 

Feel free to reply to this post when you complete it. We'll contact you to continue searching for an answer.
 

Best regards,

Douglas.

[AxelD]

Hi Aleeereee,

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Regards,
Axel. 

[Aleeereee]

Hello, did you receive it?