Thermostat options not available on one of my Home options on the app

[Tkoylion]

We have two Nest thermostats. From the app we have the option to change modes for one of the thermostats. However, on the other thermostat, we are only given the option Home or Away. We cannot change the mode remotely through the app. Any suggestions?

[Ryan_G]

Hi Tkoylion,

Thanks for reaching out here in the Google Nest Community and we're sorry to hear about what's happening.

I'd like to check a couple of things for us to further help you. Are you using the same model for both Nest Thermostats? Is the other thermostat connected to a heating and cooling system? Have you tried restarting one of the affected Nest Thermostat?

Let us know by replying to this thread.

Regards,

Ryan

[EdwardT]

Hi Tkoylion,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[Jake]

Hey Tkoylion,

I wanted to check in with you, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake