Thermostat problem

[Edware]

Hi all

had a thermostat for a couple of years and it’s been great. Recently though it has started crashing, being extremely sluggish, and won’t connect to the wifi. I have factory reset the thermostat and the router as recommended online but still it’s not working. Can anyone suggest anything that could fix this? 

thanks

[MelbaDT]

Hey Edware, 

Sorry for the delay and also to hear about your experience with your Nest thermostat. I want to check on this further. 

A few questions — what type of Nest thermostat is this? When attempting to get it connected to your WiFi network, are you getting a specific message or a code on your Nest/Google Home app or on your thermostat display? Also, did you reset all the settings of it when you did the factory reset?

Please tell me more so I can dig deeper into it. 

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — still need help with your Nest thermostat?

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba