Thermostat says Nest app connected. But my app does not show it.

[Formerly47Karen]

This a new house with existing Nest. I already took it to factory reset and then programmed it. All seems to work except the Nest app. To set up in app, I try existing, or new (then photo the bar code) but whatever I do, it wants the entry key which is nowhere in the thermostat settings menu or anywhere else. What can I try? I am not anonymous, I am Formerly47Karen.

[Jhonleanmel]

Hi Formerly47Karen,

Could you factory reset your Nest Thermostat? Check this link for more details. After that, try to set it up again. Wait for the Nest Thermostat's display to prompt you to continue the setup on the app before using the actual app.

Thanks,

Mel

[EdwardT]

Hi Formerly47Karen,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
 

Thanks,

Edward

[EdwardT]

Hi Formerly47Karen,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[Formerly47Karen]

Hi Edward -- Yes, I believe my thermostat is now connected to my app. Factory reset of just that setting had to be repeated multiple times, but it worked. Thanks, all. 

[EdwardT]

Hi Formerly47Karen,

Thanks for the update. I'm glad to hear that it's working fine now. I will be locking this thread now. Please feel free to create a new thread should you have some more questions or concerns in the near future and we'll be more than glad to help.

Thanks,

Edward