Thermostat schedule issue

[Redhouse_Richar]

Morning. I have a learning thermostat, installed much earlier in the year. Hot water has been running fine on schedule for months. I have started scheduling heating as the weather has dropped, but the thermostat is not coming on at the scheduled time. This has now happened 2 days running (the first 2 days of trying it!).

I set 20 degrees (C!) at 6am. I was up at 5:45, thermostat showed 14 degrees but didn’t come on. I manually turned it on and it responded fine but doesn’t turn on when scheduled. Any ideas please?

[Markjosephp]

Hi Redhouse_Richar,

I'm sorry for the trouble this may have caused you — let's see what's going on.

During setup, you have the option of selecting Auto-Schedule, Basic Schedule, or opting out of it entirely and scheduling it manually over the app or the device itself. Please make sure to disable the auto-schedule and turn off Home/Away Assist so it won't be confused which schedule it should follow.

Please let me know if that helps, or if the issue still persists.

Thanks,

Mark

[Markjosephp]

Hi there,

It's me again. Checking back in — how's it going? Still need our help? Let us know so we can assist you right away.

Thanks,

Mark

[Markjosephp]

Hi Redhouse_Richar,

I'm just checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.

Best,

Mark