02-26-2024 02:42 PM
I just had someone drop something off inside my house. This person's phone isn't registered to my home, and the home remained in away mode. Yet the heat turned on when they entered. The activity log says this was due to a "scheduled temperature" even though the thermostat is supposed to remain in Eco mode at all times when the home is in away mode.
In presence sensing settings, the thermostat and all other devices are disabled, and only the phone location is enabled.
Is there anything I can do to prevent this? It's warmer outside than in my house right now so this is wasting gas.
03-08-2024 06:40 AM
Hi xyzyxx,
Yikes! I'm sorry to hear the inconvenience you're experiencing with your thermostat turning on via the motion sensor, despite the motion sensor being turned off in the presence sensing settings. Here are a few steps you can take to troubleshoot and potentially resolve the issue:
Let us know if that helps.
Best,
Zoe