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Thermostat wifi offline

StephyD
Community Member

I only had my thermostat only a few months and all of a sudden is now offline. All other devices are connected to wifi no problem. Did all troubleshooting,  restart wifi and router,  manually entered wifi information and says can't find. Battery is fine. Restarted thermostat and reset but still nothing. Help!

4 REPLIES 4

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Test if it's the wifi chip, can you see any wifi network at all? If none are normally available, create a hotspot with your phone.  

Jake
Community Specialist
Community Specialist

Hey StephyD,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey StephyD,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey StephyD,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake