cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Nest Thermostats

Blog Posts

Support changes to our earliest generation Nest Learning Thermostats Read more

Now available! The new Nest Learning Thermostat (4th gen) and Nest Temperature S... Read more

Meet the new Nest Learning Thermostat and Nest Temperature Sensor, and the new G... Read more

Help Center

Forum Posts

Start a conversation

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 16155 Views
  • 0 replies
  • 6 kudos

Nest Gen 3 Battery Issue

Purchased Neat 3rd Gen Thermostat less than 1 year ago for $300 at Home Depot. Very disappointed after seeing this post 3rd Gen Nest Learning Thermostat - Battery Issue https://www.googlenestcommunity.com/t5/Nest-Thermostats/3rd-Gen-Nest-Learning-The...

Lorrene by • Community Member
  • 533 Views
  • 5 replies
  • 0 kudos

Cool is on but not cooling

Hello. For the last few days the upstairs Nest Thermostat has been set to cool but it’s stuck at 92F and won’t budge. It ran for 13 hours which is not normal. The downstairs Nest is working fine. I thought it was the filters so changed both a large a...

Pooja1 by • Community Member
  • 316 Views
  • 1 replies
  • 0 kudos

Thermostat nest

I have 2 issues that I need support. My app was recently updated and then I was not able to sign in and when I select forgot password I don’t get any email so I signed in with a different email address but I don’t have the option to control the tempe...

Gimo by • Community Member
  • 218 Views
  • 1 replies
  • 0 kudos

Nest receiver completely dead

Plumber came out and confirmed power supply fine but receiver (and therefore thermostat) completely dead. Suggested posting on here as there are apparently lots of issues with them. No idea when purchased as came with the house so purchased by previo...

Nest Support Page Out of Service

Nest Thermostat got W5 error. Checked all posts and guidelines and confirmed that it is the wifi chip issue and I need to contact Google Support. https://support.google.com/googlenest/gethelp however keeps on giving 503 error.Tried call the support b...

salamath by • Community Member
  • 426 Views
  • 3 replies
  • 1 kudos

4th gen thermostat

Hello,We just put the 4th generation thermostat in our hallway last night. I cannot get it to connect to the app. The app keeps saying it is offline. Turned wifi off and on. Added and deleted the thermostat 4 times. Nothing works. And the NEST folks ...

SMurphy22 by • Community Member
  • 164 Views
  • 0 replies
  • 0 kudos
Labels