Nest receiver completely dead

[Mike123456789]

Plumber came out and confirmed power supply fine but receiver (and therefore thermostat) completely dead. Suggested posting on here as there are apparently lots of issues with them. No idea when purchased as came with the house so purchased by previous owner 

[aperezdeleon]

Hello Mike123456789,

Thanks for reaching out to our community.

Not being able to use your thermostat due to it not powering on is certainly not what you expect. Let's see what's going on.

What type of thermostat do you have? It would be great to know if you're located in Europe as well. The Nest thermostat from the US doesn't work with the same setup and power specifications as the ones in Europe, so I'd appreciate any more information.

When did this problem start? Were there any blackouts or power surges in your area recently? Have you or the plumber who checked your thermostat done any troubleshooting already? If so, please let me know.

Make sure to keep me updated.

Regards,
Angel.

[Mike123456789]

Hey, thank you angel,

There were no power outtages 

location is United Kingdom

plumber confirmed that the power supplying the reciever is still fine. The thermostat has no power as the power for this is coming from the reciever (I assume thats what its called, the white nest box) which is completely broken (no lights, no output, nothing, for both reciever and thermostat)

It’s gen 3

it went about 3 weeks ago

plumber confirmed that everything else is operating fine however the best reciever is completely broken/unresponsive

please let me know if you need anything further, thank you

[aperezdeleon]

Hello again Mike123456789,

Thanks for your response.

I really appreciate you taking the time to confirm your heat link is receiving power but still isn't able to control your system. Therefore, I suggest you fill out this form. Doing so will allow my team to reach out to you directly via email so we can gather more information about what could have caused it to stop working and determine the best course of action to get your thermostat back on track.

Once you've filled out the form, please let me know. I'll keep an eye out for your response so we can get back to you as soon as possible.

Regards,
Angel.

[Mike123456789]

Submitted - thank you very much!