Our nest thermostat has been stuck on the software update screen for weeks and is offline as a result — we’ve removed from the base and manually recharged with cord. We’ve also tried to restart but we can’t access any of the system settings. How can we get past the continuous software update?
Then hold display like a burger and squeeze like a burger until the screen goes of and keep squeezing- do NOT release until the house comes on. Do that twice. Then replace on the base, see what happens.
Pressed down on the thermostat screen until it went blank, released it, and then pressed down again — it still comes back to the software update (home icon) screen though.
Then hold display like a burger and squeeze like a burger until the screen goes of and keep squeezing- do NOT release until the house comes on. Do that twice. Then replace on the base, see what happens.
Same thing — hold down for several minutes and a light never shows up. If it’s connected to the base then it sometimes shows a green light and sometimes shows a red light (which I believe reflects charging status).
The only other thing I can think of is, remove the display from the base. Let the battery run flat, that will take a few days. Then insert usb lead in to see if that changes things.
Luego, sostenga la pantalla como si fuera una hamburguesa y apriétela como si fuera una hamburguesa hasta que la pantalla se apague y siga apretando; NO la suelte hasta que se encienda la casa. Haga esto dos veces. Luego vuelva a colocarla en la base y observe qué sucede.
