Nest thermostat..did factory reset.. got entry code .. put it in app but still could not connect?

[Yvonne1]

Did factory reset on nest thermometer.. got entry code and serial number.. input code .. connecting circle swirled for a bit.. then I got a message that I would need to do a factory reset which I had already done successfully.. help?

[aperezdeleon]

Hello Yvonne1,

Thanks for reaching out to our community.

If you've factory reset your thermostat and are still having trouble setting it up, don't worry. Help is here.

Which type of Nest thermostat are you trying to set up? If you have a Nest Learning Thermostat 3rd Generation, you'll want to set it up with the Nest app. Otherwise, if you have a Nest Thermostat or a Nest Learning Thermostat 4th Generation, you'll want to set it up with the Google Home app.

As a first step, I recommend either force restarting the app you're using or uninstalling and reinstalling it. Also, restarting the thermostat and ensuring it has enough battery will make the setup process smoother. If you've followed this article on how to restart or reset a Nest thermostat and have a Nest Learning Thermostat, I recommend scanning the QR code from your display (Settings > Nest app > QR code) instead of the one on the back for a clearer image.

Let me know how it goes.

Regards,
Angel.