Thermostat won’t hold charge

[Elf1220]

My google Nest Learning Thermostat will not hold a charge. I have used the USB cord to charge it but the battery is so low that it can’t connect to the internet. My HVAC company has come to my home twice and see no issue with the wiring or the amount of power coming from the blue wire. 

I have had the Nest Learning Thermostat for 9 months. Please advise if the warranty policy to get a replacement thermostat. 

[AxelD]

Hi Elf1220,

Thanks for posting in the Community! Sorry to hear that your Nest Learning Thermostat is no longer holding the charge. I appreciate the troubleshooting you've done by charging it with the USB cable. If it's still not working after that, please fill out this form and an agent will contact you as soon as possible. Remember to add the conversation thread link in your request.

Let me know once you've submitted your form.

Regards,

Axel.

[Hilary1]

Hi Axel, I’m having this exact same issue…filling out the form now.

[Derickf]

Hi @Hilary1 

Thank's for your reply. 

We haven’t seen your form submission come through. Were you able to access it alright? 
Please fill out again this form with all the necessary information, like the thread title or link and your username in the community. Once you've completed the form, let me know. Someone from my team will contact you shortly to help.

Keep me posted,

Best regards,

Derick.

[gmelanymelissa]

Hello again!

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Keep me posted.

Best regards,
Melany

[96-Chicago]

Same .. Mine died too.. I am just trying to figure this out.. But I think I am going to switch to Ecobee smart thermostat

[AxelD]

Hi @96-Chicago,

Thanks for posting in the Community! Sorry to hear that your Nest Thermostat isn’t holding the charge and you’re thinking about changing to another thermostat. No worries, help is here! Please provide me with the following information to get the right troubleshooting:

1. What Nest Thermostat model do you have?
2. Have you tried any troubleshooting steps? If you did, please describe the steps you’ve taken.

Keep me posted.

Regards,
Axel. 

[96-Chicago]

I didnt have time to wait for someone to help Troubleshoot.. I had to buy a new one and get it installed..  I will NEVER BUY NEST AGAIN.