HI Davidnave,
Thank you for posting in the community! I understand that your thermostat keeps the day start set up but won’t respond to touch. I'll investigate a solution to fix this situation.
Let's be on the same page; please confirm which model of Nest thermostat you have. Please check the following link for your reference: How to tell which Nest thermostat you have
Also, please share with me when the issue began and some recent events that could be related, and tell me if the thermostat appears online in your mobile app.
Your time and information are highly appreciated.
Regards,
Humberto.
