Thermostat wont connect

[Radams_87]

My nest 3rd gen thermostat is not showing any wifi signals which wont allow me to connect

[Jake]

Hey Radams_87,

I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[dandtram]

Don't mean to hijack this post, but I'm having the same issue and have completed all troubleshooting steps as outlined in the article you shared with no luck. 

I have 3 Nest thermostats. I recently got a new router and was able to change the wifi credentials in 2 of my Nests with no issue. The 3rd Nest thermostat can not find the network though. After following all the troubleshooting steps multiple times, just this morning I plugged in the 3rd Nest that I couldn't connect to wifi into the base of one of the Nests that was working correctly and it still couldn't find a network.

Any suggestions on how to proceed? Thanks!

[Jake]

Hey dandtram,

I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

[Markjosephp]

Hello folks,

Thanks for the help here, Jake.

@dandtram, thanks for completing the form; we have received it. Soon, a member of our upper team will contact you via email. Also, please continue the conversation there for any updates.

@Radams_87, I'm checking in to see if you still need help. Let us know so we can assist you further.

Regards,

Mark

[Dan_A]

Hi Radams_87,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Dan