I'm sorry to hear about your issue, but I'll be more than happy to help you out. Please tell me if you get any error messages when you try to connect them and please send me a picture of the power readings. You'll find that on the thermostat in Settings> Tech Info> Power.
It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.
