Hi davidrempel,
Thank you for posting here in the community. I'm sorry that your Google Account/Home App is not working as expected. But no need to worry, help is here.
Here are some troubleshooting steps you can try:
Account Problems:
- Please verify by double-checking your email address and password to make sure you are using the correct account. You can also try resetting your password through Google's password recovery process in case you don't have access..
App and Device Issues:
- App Restart: A simple app restart can sometimes resolve temporary glitches. Close the Google Home app completely and relaunch it on your phone or tablet.
- App Update: Ensure you're running the latest version of the Google Home App. Updates often contain bug fixes and performance improvements related to login functionality.
- Device Restart: If you're using a phone or tablet, try restarting your device. This can clear up any temporary memory issues that might be causing problems.
- Uninstall and Reinstall: If the problem persists, consider uninstalling and reinstalling the app. This will ensure a clean installation and remove any corrupted data that might be causing the login issue.
Delete a home: Please make sure to follow these steps to remove a Home:
- Open the Google Home app.
- If you have more than one home, tap Favorites. At the top, tap the down arrow to select the home you want to edit.
- Tap Settings.
- Scroll to the bottom > Delete this home.
- Tap Delete home to confirm.
Please follow these good articles if you need to Remove Google devices from the Google Home app, to Set up Google devices in the Google Home or Nest app or if you Can't find Google Nest or Home device in the Google Home app.
Let me know if you need further assistance.
Regards,
Mario
