Tstat requests heat but unit not on

[GMazz1]

Hi all, so I've had a potentially ongoing issue. Today when I got home the temperature had dropped to 65 deg with the thermostat set to 70. I received a message saying there was a potential issue because the heat was on but the temperature had dropped throughout the day. I went outside and the outdoor unit was not running despite the thermostat requesting heat. This has happened before so I turned off the heat and checked the filter in the indoor unit. In the past I've neglected filter changes resulting in a very dirty filter, changing the filter and turning the heat back on resolved the issue. This time the filter was clean. I turned the heat back on and I could hear the outdoor unit start, all is good. I'm wondering if there is a software issue with the tstat and replacing the filter wasn't actually the fix, cycling the heat on/off was. Has anyone experienced this? I did a brief search with no luck. Thanks

[Markjosephp]

Hello GMazz1,,

I'm sorry for the trouble this may have caused you — let's see what's going on.

To isolate:

• What type of Nest Thermostat do you have?
• Which wiring connection does it have on its base?
• Are you getting any message codes or a delay in the timer?
• Were there any recent maintenance efforts made on your HVAC system?
• Please gather the power readouts from its settings under technical information.

I'll look forward to your response.

Thanks,

Mark

[Jake]

Hey there,

I wanted to check in and see if you managed to see Mark's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

[GMazz1]

Thanks for the replies. No error codes, no maintenance. I will have to check on the model, wiring, and power readouts when I get home. Thanks

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Were you able to check which model you own? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[GMazz1]

Display model 3.4 backplate model 5.4

Equipment sensed on Y1-G-O/B-W2-/AUX-Rc-*

Is that the info you need? Thanks for the help

[Markjosephp]

Hi GMazz1,

I know it's been awhile, and I'm sorry for the delayed response. How's it going with your thermostat? Are you still experiencing the same issue?

Please let us know so we can assist you right away.

Thanks,

Mark

[GMazz1]

Mark, the issue has not happened again. It's very infrequent, I'd say it's happened 4 or 5 times over 3 years or so. 

[Markjosephp]

Hello there,

That's good to know, GMazz1. I checked on this, and here's what I found. It appears that you might need a common wire, which is a wire that's dedicated to delivering constant power and stabilizing the flow of current into the thermostat. Here's your reference to learn more about how common wire helps.

Let me know if you have more questions.

Regards,

Mark

[Markjosephp]

Hello GMazz1

I'm checking back in, and I wanted to ensure that everything is covered here. Please let us know if you have any other questions or concerns.

Thanks,
Mark

[GMazz1]

Thanks for your help, much appreciated. I'll look into hooking up the common wire and hopefully won't have anymore problems.

[aatienza]

Hey GMazz1,

Fingers crossed! Let us know if you have other questions, we're here to help.

Thanks,

Archie

[aatienza]

Hey there,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
 

Thanks,

Archie