11-14-2021 07:31 PM
Hi,
I have a Nest thermostat 3rd generation but after four years the heatlink unit stop working and it has no use. I have decided to buy a new Nest thermostat 3rd generation ( that will come with a new heatlink unit) and i would like to see if I can also reuse my old thermostat display with this unit. Is this even possible. Can ONE heatlink unit be controlled through 2 displays? I was thinking to have one display wired to the heatlink unit ( as I had it in the past) and the old one via WiFi. I have been searching but could not find any answers. After spending 200euro i will feel very pissed off it does not have any use. Thanks
12-01-2021 09:16 AM
Hey @Jllhm,
Thanks for reaching out. Each thermostat will connect to only one Heat Link. You can't connect 2 thermostats to the same Heat Link.
12-04-2021 04:32 AM - edited 12-04-2021 04:33 AM
This is really poor form from you Google. Particularly as the fix for the known issue with the 3rd gen heatlink is to send out a whole new set. I too now have a second display which is now totally useless despite working perfectly...what a waste. Is there anyway to just use them as a dumb room thermometer at least?
12-09-2021 05:58 AM
Hey @Salopslop,
Unfortunately you can't use it as a room thermometer without having it connected to the Heat Link. When we send out full unit replacements for just a Heat Link or a display we usually expect the unused and faulty parts back so our customers only have one set, which is not your case since you bought it yourself.
12-10-2021 06:34 PM
Hi Ana, so is it possible to get a replacement of the Heatlink even after more than four years of use? How can I get the second replacement? I am located in Spain. Is there a customer service/email address to contact to get the HeatLink replacement? Appreciated.
12-13-2021 06:32 AM
Hey @Jllhm,
It is possible to get just the Heat Link replaced if we decide it's faulty after some troubleshooting steps. If you want to contact us via phone, here's our phone number: 0808 169 2307. We are available Monday to Friday – 08:00‑19:00, and Saturday to Sunday – 09:00‑17:00. You can also reach us via chat or social media.
Let me know how it goes.
12-19-2021 03:03 AM
Hi, I wanted to check in. Do you need any further assistance?
If so, make sure to let me know.
01-05-2022 08:09 AM
Hey there,
Since we haven't heard from you yet, I'll have to lock this thread. If you still need assistance, feel free to open a new one anytime.