Unable to acess pin number

[rkrontz0527]

okay, I am extremely frustrated. We have been trying for weeks to get the pin number to unlock our E nest Thermostat, however, we have had no luck. We even call customer service 3 weeks ago, and got hung up on. We are about to return this product because we have spent so long messing with it. I really am done.

[David_K]

Have you forgotten the PIN and the thermostat isn't connected to Wi-Fi or visible in the Nest app? Assuming that's the case, to resolve this you'll need to reset it using a computer.

1. Connect the Nest Thermostat display via USB to a computer.
   
   
2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).

• If the Nest drive will not mount: Restart the thermostat and the computer.
• If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
• If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

[rkrontz0527]

yes I plugged it in and I am able to see the file

[David_K]

Great, I've asked a specialist to chime in here for next steps. 

[Markjosephp]

Hello folks,

I appreciate your help here, @David_K.

Thanks for following the steps, @rkrontz052. We'd be happy to take a look into this for you.

Please fill out this form with the needed information and let us know once you're done.

Regards,

Mark

[Markjosephp]

Hi rkrontz0527,

I'm checking back in — how's it going? Have you had a chance filling out the form? Please let us know so we can assist you right away.

Regards,
Mark

[Markjosephp]

Hello rkrontz0527,

It has been a few days since your last reply, and I am going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.

Thanks,

Mark