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Unable to connect Nest thermostat to the app because of previous homeowners account

Sarah_Belzile
Community Member

I have a Nest thermostat that came with my house. It is associated with the account of the previous owner of the house. I would like to reset the thermostat so that I can control it from my phone or device. How do I re-set the thermostat so that I can control it with my phone? 

6 REPLIES 6

MplsCustomer
Bronze
Bronze

 @Sarah_Belzile 

Did the previous owner remove the thermostat from the Google Nest app or Google Home app while they were still on their Wi-Fi network, and then perform a factory reset? Then you can reinstall the thermostat in the Google Nest app (Nest Learning Thermostat or Nest Thermostat E) or Google Home app (Nest Thermostat).

https://support.google.com/googlenest/answer/11151047

No, the previous owner is not willing to do that. So is there anything that I can do?

@Sarah_Belzile 


That's too bad about the previous owner; it means that they are handing off a thermostat that you cannot use.

We don't have a Nest thermostat (just cameras, doorbells, and Nest Hubs), but this Google Nest help topic implies you can do a factory reset from the thermostat itself:

https://support.google.com/googlenest/answer/9247296

You could try contacting Support to see what they'd recommend, using the link and instructions below:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

Or maybe another Google Nest customer will chime in on this.

Thank you! I was able to call customer support and they guided me to reset it. I thought I had already looked for that! But it is all set so thank you so much!

RenzJ
Community Specialist
Community Specialist

Hi everyone,

 

@Sarah_Belzile, thanks for visiting the Google Nest Community. I appreciate you posting and updating us on your efforts to address your concern about finding a fix.

I'm just chiming in to check if you are still having a hard time adding the Nest thermostat into your account. 

 

Thanks for the help here, @MplsCustomer.

 

Best,

Renz

Sarah_Belzile
Community Member

I tried to scan the QR code on the device and it isn't able to pick it up for some reason - I tried using the Nest app to do that.